Back to Work
Custom AI Chatbots
E-commerce Support Agents
Overview
For a leading e-commerce brand, we replaced their outsourced call center with a custom AI agent. This wasn't a simple FAQ bot. We integrated it deeply with Shopify and their 3PL logistics provider, allowing the bot to check order status, issue partial refunds, and update shipping addresses in real-time.
The Challenge
Traditional chatbots were rigid and rule-based, leading to poor customer satisfaction and high escalation rates.
The Solution
We engineered LLM-powered agents with RAG (Retrieval Augmented Generation) to provide accurate, context-aware responses instantly.